North Sails White Cashmere Sweater

At ACCEXO we want you to love us and remain a loyal customer for life.

We provide Free Shipping on all orders, above a certain amount, usually $100.00. We take care to ship your items on the same day if the order is received by 12:00 PM.

Some orders will require special handling or may be impacted by european holidays which may take an additional 1 to 2 days. In these cases, the item being purchased will be clearly labeled. However, most items will be delivered 3 - 5 days after the order is placed.

​Unless otherwise noted, we ship via FedEx, DHL and UPS.

Throughout the ordering process, you the customer, will be notified via email when the order is process, released to the shipper and when products are delivered.
Note that in some cases your order may come in seperate boxes if these items are either too heavy or stocked at different warehouses.

If you have any questions about shipping, please chat with us or email us at support@accexo.com.

RETURN, EXCHANGE AND REFUND POLICY
At ACCEXO, we have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@accexo.com or via our Chat bot on our site: accexo.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at support@accexo.com.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 3 DAY COOLING OFF PERIOD

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@accexo.com.

Questions about these policies should be addressed to:
support@accexo.com, or:


ACCEXO
Rexource, LLC
594 Brush Hill Rd.
Milton MA 02186

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