Frequently Asked Questions
Shipping
It usually takes 2 to 5 days in the US to get your order delivered to your address. Because we ship from Europe as well it may take 2 to 7 days on average for destinations outside of the US.
Use this text to answer questions in as much detail as possible for your customers.
Yes we provide free shipping to the 48 contigious US states on all orders totalling $100 or more. For Alaska & Hawaii, we offer very low shipping rates. (See detailed shipping policy)
Yes, we offer international shipping to several countries in Europe, North, Central & South America, the Caribbean, Asia, Africa, The Middle-East, Oceania, New Zealand, Australia, etc. Shipping costs and delivery times will vary depending on your country. However, except in extreme cases, it usually takes 2 to 7 days to receive your items once it is shipped.
Designer brands fashion, shoes and jewelry are shipped from four different warehouses in Europe and in the US. We only ship via FedEx® and DHL® to ensure you get your products fast and in a secure way. For fragrances and beauty products we usually ship from the US via FedEx® & UPS®.
No, we do not ship our products to forwarders or warehouse / depots. In very special situations and with larger quantities, we may allow it but you will need to contact us, immediately after you place your order, or preferably before.
Returns
We have a no questions asked, free, 30-day return policy, which means you have 30 days after receiving your item to request a refund. For purchases made between December 15th and December 31st (inclusive), this 30-day return window is extended to 45 days.
Product Quality
Absolutely! Our designer fashion items and related accessories are guaranteed 100% authentic, brand names, brand new that you will enjoy for years, or that you can easily resell on third-party luxury brand marketplaces. All of our designer brand products are verified by a third-party firm called Entrupy!
Our fragrances are guaranteed 100% authentic, brand name, brand new in their original packaging, sealed wrapped. They are all sourced from US suppliers that specialize in distributing genuine brand name beauty products and fragrances.
We carry a diverse range of products to help bring out your essence, including brand name outerwear, shirts, pants, skirts, dresses, jackets, boots, sunglasses, handbags, belts, watches to help you accessorize your look. We also carry authentic fragrances for men (pour homme) and woman (pour femme) along with some beauty products. Our inventory is constantly being updated to provide you with the latest and most trending items.
No. We do not sell used stuff on our site. We only sell brand new, unopened, never used products in their original packaging, sealed where appropriate, with all their original tags attached, exactly as you would find them at the Designer's retail store or at major retailers like: Nordstrom®, Neiman Marcus®, Marcy's®, Bloomingdales®. Note, we have no affiliations with these aforementioned stores.
We carry over 300 top brand name designer clothing, handbags, shoes, watches, sunglasses, fashion accessories & fragrance. Go here for our current designer brands list!