Frequently Asked Questions
Orders & Purchases
Are VAT's, ABN's, taxes included on international orders?
Are VAT's, ABN's, taxes included on international orders?
Yes, when we ship outside of the US/internationally to Europe, Australia, New Zealand, Asia, Africa, the Americas, etc, all taxes, VATs, ABNs are included in the price that you pay at checkout. There are no surprises, taxes or import fees on your end. In certain cases, a country like the United States may decide to impose a tariff suddenly that we did not anticipate. In these cases, the tariff would not be covered by us, but by you the consumer. If you receive a notification that you have to pay anything--Tariff, VAT, Taxes, etc...--before your item can be delivered, please contact us first before paying anything at support@accexo.com, via chat or call us.
Do you offer any guarantee that the designer brands you sell are authentic?
Do you offer any guarantee that the designer brands you sell are authentic?
Absolutely! Our designer fashion items and related accessories are guaranteed 100% authentic, brand names, brand new that you will enjoy for years, or that you can easily resell on third-party luxury brand marketplaces. All of our designer brand products are verified by a third-party firm called Entrupy!
Are your Perfumes & Colognes authentic?
Are your Perfumes & Colognes authentic?
Our fragrances are guaranteed 100% authentic, brand name, brand new in their original packaging, sealed wrapped. They are all sourced from US suppliers that specialize in distributing genuine brand name beauty products and fragrances.
What sort of products do you carry?
What sort of products do you carry?
We carry a diverse range of products to help bring out your essence, including brand name outerwear, shirts, pants, skirts, dresses, jackets, boots, sunglasses, handbags, belts, watches to help you accessorize your look. We also carry authentic fragrances for men (pour homme) and woman (pour femme) along with some beauty products. Our inventory is constantly being updated to provide you with the latest and most trending items.
Do you sell used, pre-owned, rejects, open box designer brand items?
Do you sell used, pre-owned, rejects, open box designer brand items?
No. We do not sell used stuff on our site. We only sell brand new, unopened, never used products in their original packaging, sealed where appropriate, with all their original tags attached, exactly as you would find them at the Designer's retail store or at major retailers like: Nordstrom®, Neiman Marcus®, Marcy's®, Bloomingdales®. Note, we have no affiliations with these aforementioned stores.
How many designer brands do you carry in your store?
How many designer brands do you carry in your store?
We carry over 600 top brand name designer clothing, handbags, shoes, watches, sunglasses, fashion accessories & fragrances. Go here for our current designer brands list!
Shipping & Tracking
Do you provide free shipping to the US?
Do you provide free shipping to the US?
Yes we provide free shipping to the 48 contigious US states on all orders totalling $100 or more. For Alaska & Hawaii, we offer very low shipping rates. (See detailed shipping policy)
How soon do I receive my order?
How soon do I receive my order?
It usually takes 2 to 5 days in the US to get your order delivered to your address. Because we ship from Europe as well it may take 2 to 7 days on average for destinations outside of the US.
Do you ship internationally, say to Asia and Europe?
Do you ship internationally, say to Asia and Europe?
Yes, we offer international shipping to over 210 countries, including in Europe, North, Central & South America, the Caribbean, Asia, Africa, The Middle-East, Oceania, New Zealand, Australia, etc. Shipping costs and delivery times will vary depending on your country. However, except in extreme cases, it usually takes 2 to 7 days to receive your items once it is shipped.
Which carrier do you use when shipping?
Which carrier do you use when shipping?
Designer & luxury brands fashion, shoes, sunglasses, fashion accessories and jewelry like watches are shipped from four different warehouses in Europe and in the US. We only ship via FedEx® and DHL® to ensure you get your products fast and in a secure way. For fragrances and beauty products we usually ship from the US via FedEx®, USPS®, and UPS®.
Do you ship to cargo-forwarding services or warehouses?
Do you ship to cargo-forwarding services or warehouses?
No, we do not ship our products to forwarders or warehouses / depots. In very special situations and with larger quantities ordered, we may allow it but you will need to contact us, immediately after you place your order, or preferably before placing the order to discuss your needs.
Where are your warehouses located?
Where are your warehouses located?
We proudly partner with distributors that operate multiple warehouses around the world, including locations in Sweden (Jönköping and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena, Como, Rome), Spain (Alicante), Germany (Salzburg), and the USA (Florida Minnesota, New-Jersey, and New-York). This ensure that an international order from the US or Canada for example, to France or New-Zealand, can be delivered in as little as 2 to 3 days.
Returns & Exchange
Do you offer a Return & Refund Guarantees?
Do you offer a Return & Refund Guarantees?
We have a no-questions-asked, 30-day return policy, which means you have 30 days after receiving your item to request a refund. For purchases made between December 15th and December 31st (inclusive), this 30-day return window is extended to 45 days.
Returns are generally free from US to US, for US customers. However, international shipping may require you to pay the return shipping.
Do you cover return shipping?
Do you cover return shipping?
Yes we offer free return shipping for US addresses on approved returns with RMA's (Return Merchandise Authorization).
Except in rare cases, the customer will pay for international return shipping.
Stated differently: Returns are generally free from US to US, for US customers. However, international shipping may require you to pay the return shipping.
